We're pausing your mTickets

8 months ago Thu 5th Nov 2020

updated Tues 5 Jan 2021

After the Government announcement of a national lockdown in England from Tuesday 5 January, including closing schools, we are once again pausing mTickets - see below for details!

Great news!

We know that many of you will have bought tickets on our app for your children to travel to school and for yourselves to travel to work and now you will not need to use them. Don’t worry though, we’ve got you covered!

We’re going to pause your mTickets during this new set of restrictions to help with your peace of mind.

For all of you who have bought active tickets with seven days or more left on them, your tickets will be paused and won’t count down anymore!

If you want to travel with us, simply reactivate your ticket and you’re good to go! Please note though, they won’t be able to be paused again, so if you need to travel every now and then for essential purposes, we recommend that you buy a new ticket for occasional travel, such as the new daysaver5, and then reactivate your period ticket once the level of restriction changes and you will be travelling more regularly again.

We’re keen not to disadvantage you during this new lockdown period, and know that it’s actions like this that make all the difference.

Relax! Your ticket countdown is off.