The company has an initiative to improve poor behaviour on buses by a small minority of students and young people who use our services.

Where poor behaviour occurs we will investigate all incidents to identify the individuals concerned. With the continuing co-operation of schools and colleges, we will apply the appropriate sanction, informing the offender(s) and their parents/guardians of our decision.

Here is a list of  actions that should follow examples of poor or bad behaviour. These are:-

One Day Ban

• Swearing at the driver.
• Disobeying an instruction given by the driver.
• Throwing rubbish on the floor.
• Sticking chewing gum to seats. 

One Week Ban

• Misuse of bell.
• Shouting.
• Smoking.
• Graffiti.
• Lack of consideration towards the general public on the bus. 

One Month Ban

• Misuse of emergency exit.
• Bullying.
• Specifically distracting the driver.
• Running around.
• Throwing objects inside/outside vehicle. 

One Term Ban

• Second offence of any of the points outlined in the one month ban category. 

Permanent Ban

• Third offence of any of the points outlined in the one month category.