|
|
Service StandardsDear Customer...Reading Buses continually strives to provide you with a high standard of service. Your suggestions and ideas will help us to improve your local bus service. Safety, comfort, reliability and customer care are our top priorities. To help us to achieve the highest standards,we welcome your feedback and suggestions regarding all aspects of our services. Occasionally, things may go wrong, sometimes because of matters outside our control. We want to hear about these things so we can take appropriate action. If you let us know when something is not right, then we have an opportunity to put it right. How to comment...By letter: To the Customer Services Manager, Reading Transport Limited, Great Knollys Street, Reading RG1 7HH. By e-mail: Customer Services By Fax: 0118 957 5379 By Telephone: 0118 959 4000 The Customer Services Team is available Monday - Friday, 9:00am -5:00pm. Voicemail is available outside these hours. Minicom No: 0118 902 7630 How we deal with your comments...You should expect all straightforward comments to be answered within five working days. If it is a more complex matter, you will receive an acknowledgement within five working days, and a full response within ten working days. Bus Appeals Body...If you are dissatisfied with the response you receive to your comments about our service, you may raise the matter with the Bus Appeals Body (BAB),a non-statutory body with bus operator and consumer representatives. The BAB will advise all parties whether a complaint is justified and will recommend appropriate redress. The BAB can be contacted through:-
You may also contact the Government office responsible for regulation and safety of buses:
|
