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Great service? Tell us about it!

We’re celebrating our staff who have done great things! We want to hear from you if a member of staff is consistently excellent or has done something amazing that you think deserves recognition.

Each month a member of staff is chosen as star of the month and the best nominations come from you - our customers. It could be that a driver was friendly and drove well. The bus may have waited for you to run up to it. Or it may be that our customer service team were super when they helped you out with a query.

The winners are awarded a certificate and are invited to our annual ‘night with the stars’ event, along with the other staff members who have achieved great things – where the much anticipated star of the year is announced.

Previous winners have said it’s a great feeling to know that they have made your day and that you’d gone out of your way to give some feedback.  You'll even be entered into our monthly prize draw with a chance of winning an easysaver10 or 7 day smartcard!

To tell us about a "star" please fill out the form below making sure you fill in all the fields.

Phone No:
Who are you nominating and why:
Date of incident:
Time of incident:
Route No:
Description of employee:
Email address:

The draw for the free easysaver10 or 7 day smartcard will take place in the first week of every month and the winner will be notified by email.

Star of the Year 2015 - Mervyn Saunders

At a glittering awards ceremony at Highfield Park, Hook, on Saturday 24 January, bus driver Mervyn Saunders was crowned as our ‘Star of the Year.’

Mervyn, 61, from Tilehurst, who received nominations in three separate months during 2014, won his monthly award in March for helping a customer who was new to Reading. Not only did he help the customer with his bus journey, but also helped them with their onward journey to a garage they needed to find in the town. The customer said that it had been a while since he had met such a ‘friendly and courteous bus driver.’ 

Mervyn's win was not just due to his Star of the Month nomination though as we recognised him for his fantastic approach to work throughout the year. His three nominations for Star of the Month only show a fraction of the respect he has gained from his customers - most of whom will know him as a regular driver on the Loddon Bridge Park and Ride service. Mervyn has pitched in whenever he can, helping out with driving work on routes other than his own, as well as standing in as Santa for our Grand Christmas Giveaway in December.

He was described by bosses as "one of numerous shining examples of how to do a fantastic job. He gets on well with the customers, is always friendly and willing to do things outside of his normal day job and consistently stands out as an exceptional employee - a worthy winner of this award."

Phil Blackburn, who was ‘Star of the Year’ in 2014 handed over the award to Mervyn.