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Great service? Tell us about it!

We’re celebrating our staff who have done great things! We want to hear from you if a member of staff is consistently excellent or has done something amazing that you think deserves recognition.

Each month a member of staff is chosen as star of the month and the best nominations come from you - our customers. It could be that a driver was friendly and drove well. The bus may have waited for you to run up to it. Or it may be that our customer service team were super when they helped you out with a query.

The winners are awarded a certificate and are invited to our annual ‘night with the stars’ event, along with the other staff members who have achieved great things – where the much anticipated star of the year is announced.

Previous winners have said it’s a great feeling to know that they have made your day and that you’d gone out of your way to give some feedback.  If the person you nominate wins, you'll receive either an easysaver10 or 7 day smartcard!

To tell us about a "star" please fill out the form below making sure you fill in all the fields.

Phone No:
Who are you nominating and why:
Date of incident:
Time of incident:
Route No:
Description of employee:
Email address:

The draw for the free easysaver10 or 7 day smartcard will take place in the first week of every month and the winner will be notified by email.

Star of the Year 2016 - Vicky James

At our annual sparkling awards ceremony at Highfield Park, Hook, Customer service assistant Vicky James was crowned as our ‘Star of the Year’.

Throughout the year Vicky has demonstrated our core values which are represented in our Mission, Vision and Values – unrelenting customer focus, being caring, doing the right thing, staying safe & healthy, constantly creative and having fun!

Liked and respected by her peers and customers alike, Vicky is an integral part of our fantastic customer services team, she works hard to look out for our customers and is always committed to doing the right thing for them. She has a pleasant demeanour on the phone and helps all customers equally, championing their views and always wanting the best for them.

Mervyn Saunders, who was ‘Star of the Year’ in 2015 handed over the award to Vicky.