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Frequently asked questions (FAQs)

Here are some of our most frequently asked questions, which we hope you will find helpful when planning your journey and using our buses – if you have any further questions, please contact us.

Are all buses fully accessible?

All Reading Buses journeys are normally operated by low-floor, wheelchair-accessible buses. We are committed to extending access to all passengers, especially for those who find steps difficult and those with disabilities. All buses have an entrance ramp and many can be lowered to the kerb to allow you easier access to the bus, just ask the driver to “deploy the ramp” or “kneel the bus”. Each bus can normally carry one wheelchair in the dedicated space, and wheelchairs must be secured and have the brake applied while the bus is moving. Wheelchair users have priority over all other passengers in using the dedicated space – please ask the driver if you need any assistance.

What service runs on public holidays?

To make sure you can get about on bank holidays we run a Sunday service on most bank holidays please check your timetables for details. A special timetable normally runs on Easter Friday, Boxing Day and New Year. On Christmas Day no buses will run. For more information on our public holiday services, please click here.

Do children go free?

Children under 5 years old travel for free, providing they are travelling with a fare paying adult and do not occupy a seat required by a fare paying customer. Where a child under 5 is accompanied by another child then either both pay the child fare or one child should pay the adult fare and the other travel free – whichever is the cheaper. Children aged between 5 and 15 will be charged the appropriate child fare.

What do I do if I’ve lost or found something on a bus?

If you lose something, please phone us on 0118 959 4000. Try to give us as much information as possible about what you lost, where you lost it, which bus number and the date and time. We will do our best to return your property to you.
If you find something, please wait until the bus stops at a bus stop and then inform the driver and give the item to him or her for safe keeping.

Can I take my dog?

Yes, dogs are welcome on all Reading Buses with a Doggy Rover Day Ticket, which allows unlimited travel on our simplyReading network that day for just £1.  Guide dogs, hearing for the deaf dogs and accessibility dogs all travel free.  Other small pets may be carried (they are not allowed on the seats) at a charge of £1.00.  For your own comfort and theirs, we recommend that you travel off-peak whenever possible.

How can I pay for my journey?

You have many options to buy your ticket, which are:

  • Pay cash - you will need the correct change for your journey
  • If you don’t want to carry cash you can get a cashless Smartcard to put money or tickets onto. Get more information on how to get a Smartcard.

It’s a good idea to keep your ticket or TravelCard throughout your journey as proof of payment, in case a ticket inspector gets on the bus. Find out more about how to buy here.

Am I entitled to free travel?

Reading Borough residents whose sixtieth birthday is on or before 5 April 2010 (date of birth on or before 5 April 1950) are entitled to a pass allowing free travel on all local buses in the Reading urban area between 9am and 11pm Monday to Friday and at any time on weekends and bank holidays, from the date of their sixtieth birthday.

Reading Borough residents whose sixtieth birthday is on or after 6 April 2010 (date of birth on or after 6 April 1950) should use the Government's 'State Pension age calculator' to check when they become eligible for a concessionary bus pass. A link to the 'State Pension age calculator' is provided below. Once eligible, applicants will be entitled to a pass allowing free travel between 9am and 11pm Monday to Friday and at any time on weekends and bank holidays, on all local buses in the Reading urban area.

In addition to travel on all local buses in the Reading urban area, your concessionary bus pass will allow you free travel on local buses anywhere in England between 9:30am and 11:00pm on weekdays and at any time on weekends and bank holidays.

Disability Bus Passes

This entitlement applies to Reading Borough residents who cannot hold a driver's license on medical grounds or who suffer from certain disabilities, including blindness, deafness and disabilities which seriously impair the person's ability to walk. If you hold a concessionary bus pass on disability grounds, you may use your pass at any time on weekdays, weekends and bank holidays and you may also be able to travel for free on Readibus if you meet their eligibility criteria. If you you are accompanying someone with an eligible disability, you may also qualify for free bus travel within the Reading urban area as a companion.

In all cases, if you think that you are eligible for free travel, then please contact the local council for the area you live in. For your information, we have provided a list of local council websites as well as some other useful links.

Can I make suggestions or comments on your services?

We continually strive to provide you with a high standard of service. Your suggestions and ideas will help us to improve your local bus service. We try to take your suggestions into account where possible. Safety, comfort, reliability and customer care are our top priorities. To help us to achieve the highest standards, we welcome your feedback and suggestions regarding all aspects of our services. Occasionally, things may go wrong, sometimes because of matters outside our control. We want to hear about these things so we can take appropriate action. If you contact us when something is not right, then we have an opportunity to put it right. Find out how to contact us.

If you are dissatisfied with the response you receive to your comments about our service, you may raise the matter with Bus Users UK, PO Box 119, Shepperton TW17 8UX, tel 0300 111 0001, email enquiries@bususers.org.
Bus Users UK is a partner in the Bus Appeals Body (BAB), a non-statutory body with bus operator and consumer representatives. The BAB will advise all parties whether a complaint is justified and will recommend appropriate redress.

You may also contact the Traffic Commissioner for the Western Traffic Area. This is the statutory regulator for the bus industry, who can be contacted by writing to:
The Administrative Director, Western Traffic Area, 2 Rivergate, Temple Quay, Bristol BS1 6EH
Tel: 0117 900 8577